TERMS & CONDITIONS OF SERVICE
Effective Date: May 12, 2026
These Terms & Conditions govern all quotations, projects, services, installations, repairs, consulting work, custom fabrication, procurement, restoration work, and related business activities provided by Arkenssol, a devision of Arken Solutions (Pty)Ltd (“the Company”, “we”, “our”, or “us”).
By requesting a quotation, accepting a quotation, making payment, or using our services, the client (“the Client”, “you”, or “your”) agrees to these Terms & Conditions.
1. Scope of Services
The Company provides services including but not limited to:
– Supply chain consulting
– Procurement assistance
– Resin and woodwork fabrication
– Printing and custom builds
– Furniture restoration
– Repair services
– Technical installations
– Decorative installations
– Project coordination
– Custom manufacturing
– General operational support services
Services may be performed directly by the Company or through approved third-party contractors or specialists.
2. Quotations & Acceptance
2.1 Validity
Quotations are valid for 7 to 30 days unless otherwise stated.
2.2 Acceptance
A quotation is deemed accepted when:
-written approval is provided,
– a deposit is paid,
– materials are ordered,
– or work commences.
2.3 Changes & Variations
Any changes to:
scope, materials, measurements, specifications, timelines, or additional requests may result in revised pricing and timelines.
Additional work outside the approved quotation may be billed separately.
3. Pricing & Payment Terms
3.1 Deposits
The Company may require:
deposits, progress payments, milestone payments, or full upfront payment depending on the nature of the project.
3.2 Late Payments
Late payments may result in:
– suspension of work,
– delayed delivery,
– withholding of completed items,
– or cancellation of services.
Interest may be charged on overdue amounts at the maximum lawful rate permitted under South African law.
3.3 Ownership Until Paid
All goods, materials, designs, products, fabricated items, and deliverables remain the property of the Company until paid in full.
4. Supply Chain & Consulting Services
The Company provides advisory, operational, and consulting services based on information reasonably available at the time.
The Client acknowledges that:
– market conditions,
– supplier availability,
– logistics disruptions,
– pricing fluctuations,
– import/export restrictions,
– and third-party failures may affect outcomes beyond the Company’s control.
The Company does not guarantee:
– specific profit outcomes,
– uninterrupted supply,
– market performance,
– or third-party performance.
Consulting recommendations remain subject to final Client decision-making and implementation.
5. Third-Party Contractors & Suppliers
The Company may engage subcontractors, installers, suppliers, fabricators, couriers, technicians, or external specialists where reasonably necessary.
While reasonable care is taken when selecting service providers:
– the Company cannot guarantee the independent conduct,
– workmanship,
– availability,
– or operational continuity of third parties.
Third-party delays, shortages, transport disruptions, supplier discontinuations, or force majeure events may affect timelines and deliverables.
6. Installation, Repairs & On-Site Work
6.1 Site Access
The Client must provide safe and reasonable access to work areas.
6.2 Existing Conditions
The company is not liable for hidden defects, pre-existing damage, unstable structures, poor prior workmanship, electrical faults, plumbing issues, moisture damage, or latent site conditions discovered during work.
6.3 Delays
The Company shall not be liable for delays caused by:
– weather,
– load shedding,
– supplier delays,
– access restrictions,
– client unavailability,
– or events beyond reasonable control.
6.4 Risk During Installation
Clients are responsible for securing valuables, fragile items, pets, and personal property within work areas before commencement.
7. Custom Fabrication & Handmade Products
Due to the handcrafted and custom nature of certain products:
– slight variations,
– grain differences,
– resin movement,
– texture variations,
– colour differences,
– print tolerances,
– and natural imperfections
may occur and shall not constitute defects.
The Client acknowledges that custom-built items are unique and may differ slightly from mockups, samples, renders, or reference images.
8. Warranties & Defects
8.1 Limited Workmanship Warranty
The Company may provide limited workmanship warranties where specifically stated in writing.
8.2 Exclusions
Warranties do not cover:
– misuse,
– accidental damage,
– improper maintenance,
– unauthorized modifications,
– environmental exposure,
– normal wear and tear,
– moisture damage,
– power surges,
– or third-party interference.
8.3 Reporting Defects
Any defects or concerns must be reported within 30 business days after discovery.
9. Intellectual Property
Unless otherwise agreed in writing:
all designs,
templates,
operational methods,
documents,
drawings,
visual concepts,
pricing structures,
and business systems
remain the intellectual property of the Company.
Clients may not reproduce, distribute, or commercially exploit Company materials without written permission.
10. Client Responsibilities
The Client agrees to:
provide accurate information,
approve specifications carefully,
ensure measurements are correct where supplied by the Client,
review quotations before acceptance,
maintain reasonable communication,
and make payments on time.
The Company shall not be liable for errors arising from inaccurate information supplied by the Client.
11. Cancellations & Refunds
11.1 Custom Orders
Custom, made-to-order, fabricated, or personalized items may not qualify for refunds once production has started.
11.2 Cancellation Fees
Cancellation after project commencement may result in charges for:
labor completed,
materials ordered,
design work,
supplier costs,
and administrative expenses already incurred.
11.3 Deposits
Deposits may be non-refundable where materials or production commitments have already been made.
12. Limitation of Liability
To the fullest extent permitted under South African law, the Company shall not be liable for:
indirect losses,
consequential damages,
business interruption,
lost profits,
supplier failures,
delays beyond reasonable control,
data loss,
or damages arising from third-party actions.
The Company’s total liability shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
13. Force Majeure
The Company shall not be liable for failure or delay caused by events beyond reasonable control, including:
natural disasters,
strikes,
civil unrest,
internet failures,
supplier disruptions,
load shedding,
pandemics,
transportation interruptions,
Accidents (Road, Health),
or government actions.
14. Privacy & Data Protection
Client information is handled in accordance with the Company’s Privacy Policy and applicable South African privacy legislation, including POPIA.
By using our services, the Client consents to reasonable operational processing of information necessary for project execution.
15. Dispute Resolution
The parties agree to attempt good-faith resolution of disputes before formal legal proceedings.
Where disputes cannot be resolved informally, disputes shall be subject to the laws and courts of South Africa.
16. General Terms
Failure to enforce any provision shall not constitute waiver of rights.
If any provision is found unenforceable, the remaining provisions remain valid.
These Terms may be updated periodically.
Continued use of services constitutes acceptance of revised Terms.
17. Contact Information
Arken Solutions (Pty) Ltd
Wicus Viljoen
Email: info@arken-solutions-pty-ltd
Phone/WhatsApp: 063 286 2741
Location: Pretoria East